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Frequently asked questions
I've never ordered a custom cake before! What do I need to do?
Where can I look for ideas of what kind of cake I want?
Pinterest and Google images have been the MOST HELPFUL avenue for getting inspiration. You can also view our gallery, our Pinterest page, or our Facebook page to view our previous work. Gather several images, noting what you do and do not like. Let us know when you contact us, and we can design from there.
How big is a serving of a cake?
The industry standard sized slice is 4"X2"X1". Example belwo.
But we REALLY like cake, my teenager would eat 5 of those slices!
If you wish to serve larger portions than the industry standard slice, we suggest ordering a larger cake. Our clients have returned, time and time again, saying that their guests were pleased with their serving size, and less cake was wasted when this portion size was served.
I am ready to order! What now?
Use the contact form from the menu to get in touch with us, being sure to include all the required information noted above. We will respond shortly!
Do you do tastings?
Wedding and large corporate events may schedule a tasting if the order is over $500. Tasting fees are $35 and include up to 3 flavors, 2 frostings, and 1 filling. The tasting fee is credited to the final purchase price once a contract is signed and retainer received.
Do you deliver?
We have a $50 delivery fee within 25 miles of the bakery. Distances over 25 miles will be charged an additional per mile fee.
Pricing & Payment
How much do your charge?
Our cakes start at $3.50 per serving with Traditional flavors and American Buttercream. Fondant cakes start at $4.25 per serving. This is a great way to "guessamate" a baseline price for your dessert. Simply take your number of servings needed times these amounts to get an general idea.
How much is this cake that I found on Pinterest/Google/Magazine?
We could spend all day answering requests for this information. Please refer back to the 'Ordering a Custom Cake' question listed above, and we can happily assist you. Thank you for your understanding.
What are your payment policies?
To place an order, a signed contract and 50% retainer fee must be received. The retainer fee holds your date and is NOT REFUNDABLE. The remaining balance is due 2 weeks prior to the event date. Cakes booked 2 weeks or less from the event date must be paid in full at time of order, as well as any order under $200.
Do you take credit cards?
YES! As of July 2017 we now accept credit cards.
The cake I want is outside my budget! What can I do?
My event has been cancelled! Can I get a refund?
Unfortunately, the retainer fee cannot be refunded as we have had to turn away other clients who desired your event date. Payments that have already been applied towards your dessert can be transferred to another date based on availability. Thank you for understanding.
Can I just buy a topper?
Topper work is accepted on a case by case basis. Please see our shop for toppers currently available.
Do you rent cake stands?
Yes. Please see our shop for toppers currently available.
Do you do cupcakes, cake pops, cookies?
We do cupcakes with a 2 dozen per flavor minimum order. Cake pops and cookies are taken on a case by case basis. Please inquire further for details.
Do you do smash cakes, or cakes for photo sessions?
We do prepare smash cakes as an add-on service to an additional dessert order. We can make only a smash cake for a photo session, but keep in mind our order minimum fee is $100.
When do I schedule my tasting and/or consultation?
We recommend scheduling your tasting or consultation no less than 6 months prior to your event date. At the time of scheduling, you will need to send in your tasting fee, if you will want to taste cakes at your consultation. You can see our menu above to choose up to 3 cake flavors, 2 frostings, and 1 filling for up to four guests.
Is there a tasting fee?
Yes, $35 due to hold the date of your tasting appointment. When you decide that Bluebird Sweets is your wedding cake maker, we will credit the $35 back to the cost of your wedding cake order. Your credit will be reflected in your wedding cake contract.
I found the cutest cake topper on Etsy! Can we use it?
If you have purchased a topper, please bring it (or any other items) you want incorporated into the cake. Some may not be appropriate for your cake due their weight. Some toppers may not look appropriate on your cake due to their size. We highly recommend not purchasing any topper until after your consultation, so that you know for sure it will look great.
What should I bring to my tasting or consultation?
Please bring any inspiration photos you may have found, color swatches of ribbon if you would like to color match, and anything you may want to incorporate into the cake (such as a topper or figurine).
Do you do groom's cakes?
Of course! Why should the bride have all the fun!?
Do you have cake stands for rent?
We have two cake stands for rent for $50 each. A refund of $25 will be issued when the stand is returned to the bakery in original condition, up to one week after the wedding. We also have a larger 2 tier stand that can accommodate a large main cake and smaller desserts or flowers for a $200 rental, $100 returned when the stand is returned to the bakery in original condition within one week of the wedding.
I want to use a cake stand I found on Etsy or at antique store. Is that okay?
Let's discuss it in your consultation. Many cake stands simply are not designed to hold a multi-tiered cake. They cannot support the weight of a heavy cake safely. Many are not level, which could cause your cake to topple over. If you have your heart set on one you see, let's discuss how to incorporate it at your consultation. You can decide to purchase it afterwards.
Is there a delivery charge?
There is a $50 delivery fee for all deliveries within 25 miles of the bakery. Mileage outside the 25 miles will be charged additional mileage.